At a glance

Are you excited to play a key role in delivering upon the promise to our customers to become a personal bank in the digital age? Do you have affinity with business process management and a digital mindset? And are you someone who can mobilise teams to collaborate, enable execution and get the right results? Then this might be the perfect job for you!

ABN AMRO’s operations are becoming increasingly complex. Within the COO, the Business Process Management (BPM)-Process Digitalisation (PD) department has been established to get a better grip on bank-wide process control and accelerate the E2E digitalisation of the bank’s processes. You, Process Digitalisation Expert, have a big role to play in the latter. You participate in a team that is responsible for coordinating and driving the execution of the digitalisation of core E2E processes of ABN AMRO. Are you ready to take on this challenge?

#Process Digitalisation – E2E process digitalisation enables seamless, personal, and digital experiences for both customers and employees

Your job

As Process Digitalisation (PD) Expert, you will participate in a team that is responsible for coordinating and driving the execution of the digitalisation of core E2E processes of ABN AMRO. These processes are prioritised by senior management and therefore of major importance for achieving the bank's objectives. You do this by closely collaborating with the PD Lead and fellow PD Experts; together you are responsible for successfully completing the different phases of E2E process digitalisation (review, design, solution, develop and implementation) within the set timeframe. 

For this:
•    You mobilise stakeholders across the E2E value chain (e.g. Segments, Product Units, DFC, CC&OPS, CDE etc) to collaborate and execute on the priorities set. 
•    You create clarity in target setting (mutual E2E process OKR’s), priorities and planning to enable monitoring and steering on execution.
•    You execute specific projects within the scope of an E2E digitalisation program by managing stakeholder engagement and resolving problems. 
•    You convert specific needs and objectives from stakeholders into detailed, step-by-step tasks that can be readily executed, both by business and IT.
•    You signal opportunities for improvement, not only when requested but also on your own initiative. 
•    You will invest in internal and external developments in process excellence/digitalisation and are able to translate these insights and developments to the BPM-PD domain.

Working environment

You will work in the BPM-PD department. Our aim: we make processes work- by providing insight and oversight of our process landscape, delivering process automation and content management services and by driving the execution of process digitalisation. You will work closely together in a professional team of colleagues - mainly other PD Experts and colleagues from Product Units (Business Process Owners), Grids ((L)PO’s, business developers, domain architects etc) and Strategy Execution&Implementation (LEAN, business implementation managers etc). You also have daily contact with various stakeholders across the E2E value chain. You enthuse them about our structured and future state approach in E2E digitalisation and focus on execution. 

Your profile

As Process Digitalisation Expert, you easily build relationships and strive for constructive cross departmental collaboration. You recognise the needs and questions of our business sponsors and proactively take action to meet their expectations. How to improve a process, increase its performance and do so by collaborating across a value chain, gives you energy. You work in a solution-oriented way: with an innovative and fresh look, you engage with stakeholders involved to design a future state digital process that meets the needs of our customers and organization and can translate this to actionable plans for realisation. While doing so, you incorporate relevant internal and external developments. You are curious, structured, result driven and have a strong execution capability. 

Further requirements
•    A relevant bachelor or university degree.
•    3-5 years’ experience in process digitalisation in the banking sector.
•    Affinity with business process management, operational excellence and business analysis.
•    Proven skills in influencing, consultancy and collaboration in large organizations.
•    Knowledge of (market) developments in the field of automation, digitalisation and IT applications/tooling and/or providers thereof.
•    Knowledge of the IT infrastructure and capabilities of ABN AMRO is considered a plus. 
•    Knowledge of Scrum or agile frameworks.
•    Willingness to contribute to a future-proof, sustainable digital processes landscape.

We are offering

Autonomy and meaning - that's what you get when you work with us. Plus the opportunity to help build the bank of the future. And yes, there is always attention for personal development and ambition: for example, with our vitality programme and your annual development budget of €1,000. Furthermore, you can count on:
•    the possibility of hybride working
•    an annual public transport pass
•    an excellent pension scheme
•    the salary displayed above is based on a 36-hour workweek, including vacation allowance and a benefit budget (paid out monthly if not used). 40-hour work week is also possible.

Interested?

We are building up this team and we have multiple PD expert job opportunities. Due to the summer holidays we will revert back after Aug 19th.
So are you interested? Then apply right away. 

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.