At a glance

We are looking for an enthusiastic colleague that will help us shape the future of Conversational AI at ABN AMRO in the role of an engineering who can maintain and improve our Conversational AI workflows by automating the data and ml processes used within the team to improve solutions like Chatbot Anna, Conversational IVR (Voicebot) and LLM-based Advisor Assist.

Your job

Thousands of customers interact with ABN AMRO on a weekly basis. We want to make sure that these conversations are getting resolved in an effective and friction free manner.

Here at Team Advanced Conversational Engagement, part of the Customer Interaction Domain, we maintain and innovate on top of our conversational bot, Interactive voice response (IVR), and internal Advisor Assist tooling.

In the Cognition team we are responsible for maintaining, enhancing, and innovating our conversational solutions to ensure they meet evolving customer needs and industry standards.

Subjects you might be working on include: Setting up a medallion data architecture for analyses workflows, implementing pipelines to evaluate LLM prompts, implementing pipelines to evaluate classification algorithms, design how we store and manually annotate data etc.

Most recently we are in a middle of a massive migration from a major cloud based conversational AI platform to MS Copilot while attempting to empower our solutions with LLMs in a manner that is responsible, secure and reliable within the standards of ABN AMRO.

Working environment

You will be part of a multidisciplinary scrum team of data scientists, engineers and consultants.

In the extended team (~50 colleagues) you will be working alongside data engineers, user experience designers, content writers and front- and backend developers.

Your profile

• Minimum of 5 years of experience in a professional IT environment (you encountered GIT, CICD, OOP, unit testing, REST, SQL/NoSQL, docker);
• Able to effectively communicate (in written and spoken English) about your analyses and results; 
• Strong programming skills with Python/Pyspark, focus on data (pre)processing and data handling;
• Databricks (delta live tables, compute, delta lake) or similar;
• Experience with a cloud environment (Azure);
• Pro-active, curious attitude and an excellent team player;
• Ability to independently take ownership over epics, plan and manage the epic and communicate with stakeholders;

We are offering

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.