At a glance

Reporting to the Head of Workplace Management, the Workplace Support Manager is positioned within the finance department.

Your job

The role coordinates day-to-day workplace and facilities operations for the UK office and deputises within delegated authority. The role maintains service continuity, operational readiness and effective issue resolution across suppliers, contractors and internal partners.

Key responsibilities include:

Coordinate daily workplace operations, office readiness, mailroom and logistics, meeting spaces, moves, supplies, hospitality and employee support.
Act as first-line escalation, resolving service issues and deputising for the Head of Workplace Management during absence, incidents or peak demand.
Maintain business continuity and incident readiness, including plans, tests, evacuation exercises, recovery arrangements, action logs and lessons learned.
Track statutory maintenance, inspections, certifications, risk assessments, audits and corrective actions; coordinate contractor permits, RAMS, inductions and access.
Manage TFM and specialist contractor delivery, service levels, recurring failures, planned and reactive maintenance, building defects and minor works.
Support physical security, visitor and access processes, incident and near-miss reporting, and escalation of significant risks.
Administer budgets, purchase orders, invoices, accruals, quotations and cost controls in line with procurement governance.
Support workplace experience, hybrid working, communications, events, accessibility, sustainability and environmental reporting.

Your profile

Essential

Demonstrated success in proactively leading complex operational or project-based work, driving strong results and coordinating multiple stakeholders, suppliers and priorities; experience may come from project management, workplace operations, facilities or a comparable environment.
Ability to manage suppliers, competing priorities, records, audit evidence, budgets and cost controls.
Calm judgement under pressure, strong communication and stakeholder management, and a professional, inclusive and service-focused approach.

Preferred

Experience in corporate or institutional banking, facilities systems, supplier assurance, audits, office moves or improvement projects.
Experience supporting sustainability and ESG activity in workplace operations.
Understanding of building services, including HVAC, BMS, utilities, access systems and planned and reactive maintenance.
Working knowledge of business continuity, incident response, health and fire safety, statutory compliance, risk assessments, permits to work and RAMS.

What we offer

Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. Working with a wide range of people with different backgrounds, opinions and ideas. In the UK, in the Netherlands or elsewhere in our international network. We offer an environment where you will be challenged on a daily basis - professionally as well as on a personal level - so that you can grow to become the professional you want to be.