At a glance

Do you enjoy talking to real end-users? Can you be the pinning link between IT and business? Can you translate business wishes into the best IT solutions and explain them to end users?  Do you love Microsoft Teams Phone solutions? Then we are looking for you and you should read this vacancy:

Your job

Join the Unified Communications team at ABN AMRO and be part of a revolution in seamless connectivity and collaboration. We are committed to building a future where strategic standardization empowers our employees to forge stronger connections with their clients. In this dynamic role, you'll maintain excellence in our telephony infrastructure, leveraging AudioCodes SBCs to ensure optimal performance. You'll innovate with Microsoft Teams Phone, advising on and integrating cutting-edge features, while also mastering the art of data-driven insights through building and utilizing insightful reports.

Your expertise will shine as you educate and empower others, guiding them to implement and use the powerful features of Microsoft Teams Phone. Collaborate closely with our Product Owner and DevOps team to understand company needs and devise innovative solutions, all while articulating results and concepts clearly to key business stakeholders. You'll take the reins in steering and managing milestone validation processes independently, showcasing your leadership skills.

With a focus on process optimization, you'll (re)build, improve, and automate processes and tools to streamline workflows, enhancing workload management and performance analysis accuracy. If you're ready to make a lasting impact and help shape the future of communication at ABN AMRO, apply now and join a team that values innovation, collaboration, and growth.

Working environment

Digital Workplace is responsible for the Modern Digital Workplace within ABN AMRO (30.000+ seats). We operate from the Netherlands and have our business users both inside and outside the Netherlands. We deliver not only the workplace devices but also a full suite of functionality to the standard workplace. The workplace is prepared for the new way of hybrid working that ABN AMRO embraces as the new way of working looking forward. Our goal is to be the personal workplace in a digital age, seamless collaboration anytime and anyplace.

Our department has multiple DevOps teams working closely together. Each team covering a separate part of the Digital Workplace spectrum. For example, we have M365 (e.g. Microsoft Teams, Outlook), Social Collaboration (e.g. SharePoint, Kaltura) and Unified Communication (e.g. Teams Telephony, Trader Telephony, Compliance Recording).  

Your profile

We are looking for you if you have proven skills within Unified communications, in specific telephony infrastructure and you have helped other companies excel on their Unified Communications journey. We have a telephony infrastructure based upon Audiocodes SBC’s  and as operational tool OVOC.  With that we provide the infrastructure to our contact center solution, managed by a separate department, to our own telephony solution, Microsoft Teams Phone, which is being used in 8 countries and to the trader telephony solution and fax solution.
Within our team, we are end-to-end responsible, so we have big playing field and there’s a lot to learn and teach.

Must have requirements for this role are the following:

• Advanced knowledge of AudioCodes SBC’s and OVOC (must).
• Advanced knowledge of telco operators (must).
• Knowledge of PowerShell, Automation Solutions, CI/CD pipelines (must).
• Knowledge of Microsoft Teams Phone, its features & potential (must).
• You are a connector and strive for cross-team, cross-departmental collaborations (must).
• You have a proactive attitude and you are not afraid to challenge people (must).
• You are not afraid to take the lead and show ownership (must).
• A team player who is eager to learn and not afraid to ask questions or make mistakes (must).
• An ‘automate-everything’ and ‘customer centric’ mindset. (must)

We are offering

• The opportunity to be the best you can be and lots of room to grow both personally and professionally  
• Possibilities for flexible working hours and work from home are negotiable.
• We offer good facilities for remote working.
• The opportunity to pro-actively work on your vitality and fitness
• A personal development budget of EUR 1.000 per year
• An annual public transportation pass or travel budget, depending on the function       
• A solid pension plan

Interested?

Please contact Marcel Verkaik via marcel.verkaik@nl.abnamro.com if you want more information about the vacancy. We're looking forward hearing from you!

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.