How can it be done better, more efficient and cheaper for our clients? As a trainee within the Consultancy Traineeship, you investigate where the Customer Care & Operations department of the Innovation & Technology (I&T) business line can implement further improvements. You may work on automating and digitizing customer processes by means of for example the use of robots or dashboarding, or you analyse the work streams from the teams and advise how the teams can work better and more data driven. You will spend a year interacting with different types of processes and teams, which gives you a broad understanding for you to find out what suits you best!
As a trainee you will develop your consultancy skills and you will mainly deal with implementation- and change projects. Central topics include digitization, automation, implementation of new systems, dashboarding and organizational issues. Under the guidance of experienced colleagues, you will learn on the job and at the same time have the opportunity to work in one of the most complex and professional organizations in the Netherlands. By doing this you will build up a lot of knowledge about ABN AMRO’s products and services. Additionally, we also work extensively on your personal development.
Customer Care & Operations plays an essential role by helping customers who get stuck in their (digital) journey or whenever they have a question about the service. Customer Care is the first point of contact for the customer and Operations is responsible for processing all the activities. Customer Care and Operations work closely together to ensure the customer can reach us, to be able to effectively answer customer questions and to facilitate all of this in simple, digital processes. During the year you will do two or three rotations at different departments within this domain.
For the Consultancy Traineeship, we work together with SeederDeBoer, a solid external partner. For the first year you will be employed with SeederDeBoer, receive coaching and follow an extensive training program for professional and personal development. If there is a match between you and the bank, you will join ABN AMRO Bank after the first year. Would you like more information, or do you want to apply directly? Then click here to go to the SeederDeBoer website.