Your future employer

ABN AMRO Bank NV Belgium specializes in Private Banking, Corporate Banking and is the market leader in the Diamond sector. From our headquarters in Berchem and Ghent, and offices in Antwerp, Hasselt, Brussels, Courtrai, Bruges and Tournai, we are actively building a modern, innovative and sustainable bank that is close to its clients. We offer innovative products and services to both individuals and companies. 

ABN AMRO Bank NV Belgium belongs to the ABN AMRO Bank NV Group, one of the largest banks in the Netherlands. Internationally, we have a leading position in a number of specialized markets such as Private Banking, Corporate & Institutional Banking, Diamond & Jewelry Clients and Wealth Management.
 

Your future context

The Business Support officer (BSO) is responsible for project management within the Business Support team (individually), is available for questions from Front Office colleagues and participates in the central complaint handling and client exit desk (teamwork).

Your future role

1. Responsible for process optimization and continuous improvement.

The Business Support officer (BSO) is mainly responsible for project management within the Business Support team. The BSO handles all regulatory and non-regulatory projects on behalf of the CCO organization and ensures that the input of the customers and Wealth management is guaranteed in order to achieve an optimal result.
As part of the project, the BSO is also responsible for drawing up the associated Standard Operation Procedure (SOP).

The BSO helps ensure that all SOPs within the wealth management unit, mainly aimed at the processes that are created for the Commercial Services Team, Business Support and the Branches, remain up-to-date.

2. Responsible for the delivery of the following tasks:

The BSO, together with the other BSOs, is responsible for the central complaint handling and works closely with private bankers and Commercial Support Team Officers (CSTOs). Active follow-up of the complaint and draw up root cause analyses.

The BSO, together with the other BSOs, is responsible for the client exit desk and includes the follow-up of client exits in his/her work process. The BSO helps with the preparation of reports for management.

The BSO supports Front Office colleagues by organizing (refresh) training, answering questions and/or putting colleagues in contact with the department(s) involved.

3. Cooperation

The BSO works closely with the Head of Business Support, Front Office, Operations and P&S to align processes and tools.

Our ideal colleague

Technical Expertise:

• Bachelor or Master degree;
• At least a first experience within project management and/or the banking sector (Professional knowledge of banking and credit intermediation through relevant experience within Private Banking and additional training / refresher courses);
• Technically skilled in banking products and services (processes & systems), investing and financial planning.

Commercial skills:

• Customer focus
• Listening ear
• Result orientation
• Skilled in negotiating and achieving a win-win

Personal skills:

• Works independently
• Team player
• Very communicative
• Social
• Emphatic
• Diplomatic
• Problem solving ability
• Analytical & critical

Language knowledge:

• Dutch or French: mother tongue
• Advanced knowledge of 2nd national language: in word and speech
• Advanced knowledge of English: in word and speech (considering the working language of the ABN AMRO group)

Our Offer

ABN AMRO attaches great importance to personal development. For us, this also means a great deal of responsibility and scope for entrepreneurship. Of course, this includes a salary in line with your competencies and excellent terms of employment (such as meal vouchers, an extensive group insurance package and flexible working).

Do you recognize yourself in this profile?

Then upload your CV and motivation letter into our platform and we will be in touch.
We look forward to meeting you!