1. Responsible for process optimization and continuous improvement.
The Business Support officer (BSO) is mainly responsible for project management within the Business Support team. The BSO handles all regulatory and non-regulatory projects on behalf of the CCO organization and ensures that the input of the customers and Wealth management is guaranteed in order to achieve an optimal result.
As part of the project, the BSO is also responsible for drawing up the associated Standard Operation Procedure (SOP).
The BSO helps ensure that all SOPs within the wealth management unit, mainly aimed at the processes that are created for the Commercial Services Team, Business Support and the Branches, remain up-to-date.
2. Responsible for the delivery of the following tasks:
The BSO, together with the other BSOs, is responsible for the central complaint handling and works closely with private bankers and Commercial Support Team Officers (CSTOs). Active follow-up of the complaint and draw up root cause analyses.
The BSO, together with the other BSOs, is responsible for the client exit desk and includes the follow-up of client exits in his/her work process. The BSO helps with the preparation of reports for management.
The BSO supports Front Office colleagues by organizing (refresh) training, answering questions and/or putting colleagues in contact with the department(s) involved.
The BSO works closely with the Head of Business Support, Front Office, Operations and P&S to align processes and tools.