Client Integrity Officer


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Client Integrity Officer

At a glance

There are separate Head Office P&C organisations, supporting 3 client units – Wealth Management, Corporate Banking and Personal and Business Banking. Within these business lines there are also specific P&C / Business Control functions in Global Markets, Asset Based Finance & Clearing as well as some present in other second line of defence departments. They are all driven by the bank-wide strategic pillars Sustainability, Reinventing the Customer Experience and becoming a Future Proof Bank. The P&C functions supports the bank’s strategic pillars by ensuring maximum control, maximum efficiency, maximum business relief and maximum transparency. 

The mission of UK P&C is aligned to the mission of Head Office Process & Control (HO P&C) to safeguard the banks license to operate and optimally control and support the daily operations as well as the strategic journey across both CIB & CB.

UK P&C are responsible for identifying and delivering improvement proposals for possible strategic change within the risk framework and for its implementation in the first line. It is the centre of expertise for first line risk control topics and applies an integrated approach to the knowledge and execution needed to facilitate the business ambitions of both CIB & CB, thus freeing up as much time and resources as possible for the direct benefit of the client relation. 

The UK P&C function is responsible for ensuring that those senior staff who are appointed as Senior Manager Functions under the UK Regulatory Senior Managers & Certification Regime (SMCR), have the required information to be able to discharge their duties and demonstrate reasonable steps to the Financial Conduct Authority (FCA).

• The UK P&C function currently consist of 8 FTE (but will total ~20 when DFC UK has been established)
• DFC UK is a new team which is currently being established and will be staffed partially with existing staff who have been carrying out DFC activity within ABN AMRO UK. This new team will consist of ~10FTE which will form a separate team within UK P&C reporting to the Head of UK P&C.
• DFC UK will be responsible in ensuring the CDD / AML first line of defence (1LoD) risk control is optimal across ABN AMRO’s business lines in the UK; and
• UK P&C will have a first line oversight role of associated CDD / AML overarching activities across all 3 UK branches

Your job

In line with the CIO role in Head Office, the role in the UK will primarily be to support the business lines in all matters relating to Financial Crime (FC) and Anti-Money Laundering (AML) controls and regulations. This will ensure that we maintain the UK Branch’s license to operate by enabling the UK business lines to meet ongoing regulatory expectations and compliance obligations as well as adhering to the Bank’s policies and procedures in relation to FC & AML.

The CIO will be required to take support the Client Integrity Manager with client integrity related issues (as described below) and provide regular reporting and Management Information (MI) in cooperation with the UK MI Data Coordinator. This will require extensive liaison with key stakeholders in NL and the UK to source relevant data. The CIO will also be accountable for supporting the Client Integrity Manager with oversight of all UK client integrity risks and identification of any client integrity risk exposure, as well as being responsible for supporting the 1LoD in BAU execution of client integrity activities.

The CIO will be expected to provide expert input and support the business lines in change activities both in relation to regulatory changes as well as output and implementation of any identified remediation fixes identified.
In addition, the CIO will ensure continuous dialogue between the UK Branch Money Laundering Reporting Officer (MLRO) and the DFC department at Head Office, liaising on a regular basis to ensure adequate insight into activities being performed at Head Office, which have a direct relevance, to allow Senior Managers in the UK to effectively meet their regulatory obligations.


The CIO will contribute to ensuring demonstrable adherence to policies relating to Client Integrity. This will be achieved in close cooperation with the Client Integrity Manager, Head of UK DFC, first line operational staff, local and Head Office Compliance and the NL DFC department, by providing regular MI, holding meetings, challenging the accountable business heads from a subject matter expert perspective on relevant topics, and other related tasks.

The Client Integrity Officer has the following responsibilities:

• Understanding how Bank policies are implemented – Global Standards, CAMML policy etc and conducting GAP analysis with 2nd line functions;
• Responsible for all regulatory reporting ensuring that this is delivered within timeline expectations and working with 2nd line on any follow up actions;
• Ownership of internal Risk reporting for CB & CIB business lines. Delivering these reports within the expectations of Risk and the business lines;
• Supporting MI workstreams, ensuring the data is accurate and capturing the correct elements for the respective business lines;
• Support the Client integrity Manager and 2nd line with regulatory updates, ensuring any training requirement is embedded into the business;
• Participate in the various steerco/triangle meetings, providing support and assistance where required;
• Assist with the annual RBA, ensuring that all requirements are actioned and approval is documented for audit purposes; and
• Assist with conducting an annual review of all local Procedures/Work Instructions to ensure that these are kept updated at all times.

Your working environment

ABN AMRO is an enterprising bank with a primary focus on Northwest Europe. We serve clients in the retail, private banking and corporate banking sectors. We are also present internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing.

At ABN AMRO we have a clear purpose: Banking for better, for generations to come. The shift towards sustainability is one of the most important challenges of our time. Supporting our clients at times that matter has always been our role and our responsibility. Together, we aim high and work towards lasting relationships that are relevant and responsible, both now and in the future. We want to be the bank that leads the way.

Our strategy goes far beyond financial value: we want to accelerate the transition to sustainability. We do this by supporting and advising our clients in order to facilitate their sustainability shift. Our commitment to clients, employees, investors and society calls for clear direction, focus and dedication.

We concentrate on our three strategic pillars:

•    Support our clients’ transition to sustainability
•    Reinvent the customer experience
•    Build a future-proof bank


Our strategy requires a culture of working together and permanent learning. It’s only with this mindset that we unleash the best in ourselves to deliver a high standard of performance. ABN AMRO’s culture is the catalyst for the evolution in which we find ourselves: our people are imaginative, trust each other and do just that little bit extra to help clients.

ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK:

•    Corporate and Institutional Banking which includes Corporate Banking, Clearing, Global Markets - Sales & Trading and Financial Institutions 
•    Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services


Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 380 people in the UK.

Your profile

  • 3+ years of experience working in Financial Services and experience in working within the client integrity field
  • Analytical Skills – has the ability to visualise, articulate, conceptualise and solve both complex and uncomplicated problems by making decisions that are sensible given the available information. Such skills include demonstration of the ability to apply logical thinking to breaking problems into their component parts
  • Preferred knowledge of ABN AMRO Bank organisation structure,products, processes, systems and objectives
  • Self-Organisation and Proactivity - uses time efficiently and responds quickly and constructively when confronted with challenges with an ability to prioritise tasks
  • Ability to communicate at different levels of the organisation
  • Good credibility, trustworthiness, problem solving, task management and self-management competences
  • Being able to escalate when required 
  • Excellent team player with a strong focus on working together to achieve results
  • Demonstrates sound judgement and makes confident and reasoned arguments
  • To be able to work with discretion and confidentiality
  • Good written and verbal communication skills
  • Strong attention to detail
  • Comfortable with working in an environment of change, with flexible approach to new challenges
  • Remains calm under pressure and is able to use judgement when dealing with difficult situations

What we offer

Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. Working with a wide range of people with different backgrounds, opinions and ideas. In the UK, in the Netherlands or elsewhere in our international network. We offer an environment where you will be challenged on a daily basis - professionally as well as on a personal level - so that you can grow to become the professional you want to be.


We have identified that the following types of flexible working may be suitable for this role in principle. Any requests will be determined in line with our Flexible Working Policy:

Type of Flexible Working         Likely to be suitable
Remote Working                        Yes – 2-3 days a week in the office
Unpaid leave                              Yes
Other                                          Dependent on request


Are you interested?   Please apply via the button below.

For more information please contact Niki Champion, Senior Resourcing Partner,, +44 203 192 9342.

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