Internship - Interaction Design ; Helpdesk & Digital Support Services

Amstelveen

We vragen

  • 0 - 5 jaar
  • Analytische skills
  • Een creatief brein

We bieden

  • Een uitgebreid arbeidsvoorwaardenpakket
  • Regie op eigen ontwikkeling

Waarom ABN AMRO?

  • Bouwen aan de bank van de toekomst
  • Een diverse en inclusieve cultuur
  • Veel interne doorgroeimogelijkheden

Internship - Interaction Design ; Helpdesk & Digital Support Services

At a glance

During your internship at ABN AMRO, it is necessary that you are enrolled at a Dutch education institution.

Are you looking for the ideal company to test and improve your skills? A place where you can become the interaction design expert you want to be? Look no further! ABN AMRO offers you the opportunity to develop yourself, together with the best professionals in the business. We're looking for you!

Your job

Our team is working on many interesting topics for the Area Helpdesk & Digital Support Services to deliver “WoW Support" With all the employees of the entire ABN AMRO being the user group, our products and services are intensively used and deliver great value to the bank. We have the capacity and expertise to guide young professionals and build something “WoW” together.

We provide weekly coaching sessions and all the necessary daily support, so that you can put the design theories and research methods you have learned into practice, independently work on design assignments, give your critical opinions about existing designs, and conduct design/user research. You will have the opportunity to review your work with our whole Area.

The tasks of this internship role will include

1. Usability improvement for Knowledge Base

2. Interaction design for XLA (EXperience Level Agreements) surveys

3. Design system and visual identity guidelines

4. User interviews regarding our products and services

Your working environment

ABN AMRO is a leading Dutch bank with an international presence, we are looking for skilled and talented interns who will help us shape ABN AMRO into a future-proof bank. Our strategy requires a culture of collaboration and continuous learning. Only with this mindset do we unleash the best in ourselves to deliver a high standard of performance. ABN AMRO's culture is the catalyst for the evolution in which we find ourselves: our people are resourceful, trust each other and go that extra mile to help customers.

The internship would take place in the team of User Experience Helpdesk, Area Helpdesk & Digital Support Services, Grid Service Integration & Orchestration, Department Platform & Technology. Our team has 7 teammates, including Product Owner, Scrum Master, data analysts, XLA (eXperience level agreement) analyst, complaint manager, and a UX designer. We are the voice of users, and we drive positive changes for more user-friendly products and services. We are an open, hybrid, fun and flexible team that never stops learning and improving. 

Your profile

Hard skills & soft skills needed to succeed in the job

  1. You are a WO student (BSc/MSc).
  2. Your studies are related to Interaction Design or User Experience Design.
  3. You have an affinity with design.
  4. You are registered at a Dutch university for the whole duration of the internship.
  5. You are available to start in February/March 2023 for a minimum of 6 months.
  6. You have experience in design prototyping, preferably with Figma.
  7. You have experience in design/user research.
  8. You are disciplined enough to work and succeed without supervision.
  9. You can convey information in an accurate and clear manner.
  10. You have a "hands-on" mentality.

What we offer

  • You will get a personal coach.
  • Personal laptop .
  • Travel allowance .
  • Pass to all ABN-AMRO Networking events.  
  • You will work in an informal (multicultural) environment amongst top professionals.

Interested?

If you are confident enough to become a valuable member of our team, apply now! And don't forget: a well thought-out and structured CV and motivation letter can set you apart from the rest!

How to do it?

  • Put only job relevant items on your CV and in your letter.
  • In your letter you present yourself briefly and tell us why you are interested in this vacancy in particular and in working for ABN AMRO in general. Then explain how you can add value to our team by highlighting your relevant skills and experience.
  • Finally, always mention your availability period (e.g., from February 2023 to July 2023).

We look forward to getting to know you!

Do you have doubts, questions or compliments for us? Please send us an e-mail to: it.internships@nl.abnamro.com

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