In het kort

Are you ready for a challenging role within the Grid Customer Interaction & Conversational? Together with talented colleagues, you will work on delivering seamless, personalized, and valuable interactions with customers across all digital platforms. As a Business Developer, you are responsible for optimizing interaction solutions and enhancing customer interactions using Conversational AI and Advisor-Assist technologies.

The role of Business Developer Conversational AI  is a challenging position where you have the opportunity to develop new concepts, substantiate them with a business case, and effectively communicate your ideas to stakeholders? Do you have ideas on how we can further improve the digital Customer Journey for our customers? As a Business Developer within the Customer Interaction & Conversational grid, you will focus on these tasks daily and work as an internal consultant (advisory role) both within and outside the grid, collaborating with stakeholders across various departments of the bank. 

This role is crucial in enhancing user interaction, promoting financial self-reliance, and increasing awareness in the digital age.

Je werk

Werkomgeving

The primary objectives of the conversational AI teams are to develop a platform that fosters intuitive, human-like interactions and anticipates user needs. This involves seamless integration of conversational AI across all digital (customer facing) channels, ensuring accessibility and effectiveness. The teams work with cutting-edge technology with user-centric design, transforming conversational chat into a continuous personal dialogue. By facilitating engaging interactions, users will find it easier to access relevant information, enhancing overall satisfaction and engagement.  Establishing our conversational Dialogue a market leader will elevate our brand reputation and foster customer loyalty, setting a benchmark for innovation in digital interactions. Conversational guidance is moving towards more specialised personal advise, in all digital channels.

In all your projects, you collaborate—collaboration is always your preferred approach. You work independently within a team of professionals and effortlessly navigate the organization. Your teams consist of product owners, Business Developers, Conversational Designers, UX experts, Business analysts, and developers. Together with them, you innovate, evolve, and have fun along the way.

Je profiel

Wij bieden

The success of our organization depends on the quality of our people and the ideas that they have. Care, Collaboration and Courage are our key values. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organization. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated. 

A few examples of our excellent terms of employment: 

• The gross monthly salary (minimum €3,966 - maximum €5,665) is based on a 36-hour workweek, including holiday allowance and an 11% Benefit budget.
• The opportunity to play a key role in the execution of our Data Strategy opportunities for growth in your role

• A good work-life balance and offered support on boosting your vitality and fitness 

• Five weeks of vacation per year  

• A personal development budget of €1000 per year and various internal trainings 

• A high degree of responsibility and freedom to finish your tasks 

Interesse?

Did we trigger your curiosity? Great! We are looking forward to your seeing your resume and motivational letter. If you have questions or maybe some doubts, feel free to contact Marike van de Klomp (marike.van.de.klomp@nl.abnamro.com).

Jouw Toekomst: Inclusief, Innovatief en Duurzaam

Bij ABN AMRO geloven we in "Banking for better, for generations to come." Gelijke kansen voor iedereen vormen een belangrijk fundament, waarbij we streven naar een inclusieve cultuur waarin alle medewerkers zich gezien, gehoord en gewaardeerd voelen. Onze visie als persoonlijke bank in de digitale tijd sluit naadloos aan bij de behoefte aan verrassende inzichten en innovatieve oplossingen, voortkomend uit een divers samenspel van culturen en ervaringen. We richten ons op klantbeleving, duurzaamheid en bouwen aan een toekomstbestendige bank, waarbij we gelijke beloning voor gelijk werk jaarlijks onderzoeken om eerlijke kansen te waarborgen. Sluit je aan bij een bank die vindingrijkheid en ambitie omarmt, en maak samen met ons impact voor een betere toekomst.

Als je wilt solliciteren voor het B-Able of Reboot programma, zorg er dan voor dat je dit vermeldt zowel in de titel als in de inhoud van je cv.

Disclaimer externe recruitmentbureaus

Externe recruitmentbureaus dienen een overeenkomst met ABN AMRO BANK N.V. te hebben getekend, uitgegeven door een Talent Acquisition Specialist, om cv's te mogen indienen. Acquisitie wordt daarom niet op prijs gesteld.